Refund Policy - Sewing Machines & Vacuums Unlimited

Appliances

1. Introduction

Welcome to Sewing Machines & Vacuums Unlimited, your trusted online destination for all things related to sewing machines and vacuums. Our commitment to customer satisfaction extends to our refund policy, which outlines our guidelines and procedures regarding returns and refunds.

2. Eligibility

Our refund policy is applicable to all purchases made on Sewing Machines & Vacuums Unlimited. To be eligible for a refund, the following conditions must be met:

  • The item must be returned within 30 days of purchase.
  • The item must be unused, in its original condition, and in the original packaging.
  • A proof of purchase, such as an order number or receipt, must be provided.

3. Refund Process

At Sewing Machines & Vacuums Unlimited, we strive to make the refund process as smooth and hassle-free as possible. Here's a step-by-step guide on how to request a refund:

  1. Contact our customer support team either by phone or email to initiate the refund process. Please provide your order details, including the order number and reason for the refund.
  2. Our team will review your request and provide you with further instructions. They may require additional information or documentation to process your refund.
  3. Once your request is approved, you will be provided with a return shipping label, if applicable. Please ensure that the item is securely packaged for return.
  4. Ship the item back to us using the provided return shipping label or any other trusted shipping method. We recommend using a trackable shipping service to ensure the safe return of the item.
  5. Upon receiving the returned item, our team will inspect it for any damages or signs of use. If the item is deemed eligible for a refund, we will initiate the refund process.
  6. The refund will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account.

4. Exceptional Circumstances

In some cases, Sewing Machines & Vacuums Unlimited may make exceptions to our refund policy. These exceptional circumstances include:

  • Defective or damaged items: If the item received is defective or damaged, please contact our customer support team within 48 hours of receiving the item for further assistance.
  • Incorrect item: If you received an incorrect item, please notify our customer support team within 48 hours of delivery. We will arrange for the correct item to be sent to you or provide a refund.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the necessary guidance to ensure a smooth refund experience.

Thank you for choosing Sewing Machines & Vacuums Unlimited. We appreciate your trust and look forward to serving you again in the future.

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